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Sonyknows how to launch a successful live service because it did just that with Helldivers 2 earlier this year.

If Concord is also getting praise, then why is it fumbling so terribly?

Concord

Screenshot from Spectre Divide, showing a character in a purple jumpsuit and full face mask aiming their gun.

Screenshots of Overwatch 2 showing teams battling it out along with new perks and a Stadium game mode in action

thor looking into the camera with a steely stare

Overwatch 2 heroes battling

Marathon weapon and Runner screenshots

Helldivers 2 Warbond

Call of Duty Blaze of Glory event

Call of Duty High Art event

A screenshot shows the Siren Vex standing in Borderlands 4

One of the new Vault Hunters in Borderlands 4

The Doom Slayer riding a demon dragon during the Doom: The Dark Ages trailer.

Robert Downey Jr. as Doctor Doom

Keanu Reeves and Sandra Bullock in Speed

Deadpool

Gabriel Luna as Tommy in The Last of Us

Oblivion Remastered "Sir Vancealot"

Skyblivion

Articulate box, cards, board, and tokens on a wooden table

The cast of Thunderbolts standing in an elevator during the trailer for the upcoming Marvel Phase 5 movie.

Jonah Hauer-King as Conrad in Doctor Who: ‘Lucky Day’.